Terms & Conditions

Please read the following terms and conditions carefully.

By placing the order with NU Foods, you agree to these terms and conditions. These terms relate to the Healthy Meal Plans that are provided to you by NU Foods and should be carefully read to avoid any misunderstanding.

Functioning process-

Your food choices will be personalized, prepared and packed under supervision of our team and sent to you in a cooler bag with ice packs in chiller vans to maintain the utmost quality and meet the highest standards of safety.

Thecooler bags along with ice packs should be returned on DAILY basis. For any unreturned bag/ ice pack, a re-stocking fees of AED25/bag and AED10/set of ice-packs will apply.

Ownership & Risk-

The meal bags will be at your own risk from the time of delivery, it is your responsibility to ensure that your meals are accurately stored and reheated to 74°C. Once you receive the food, it should be kept refrigerated (max.5°C). Before consumption, dishes can be consumed cold or reheated according to the instructions mentioned on the container.

Delivery Policy-

We require 3 working days’ notice to commence your healthy meal Delivery service along with your menu choices for the entire month. After the first month, menu selection for the next month is also to be done in advance. Else, previous month menu choices selected will be applicable & delivered accordingly.

Food delivery will take place, during the morning hours at agreed location & time with customer service.

Occasionally, the food containers might get damaged during transportation and food quality may be compromised. In such instances, please do not consume the damaged meal; instead call us immediately and we’ll try our best to send you a replacement meal.

Bag Security-

A cooler bag deposit of 200 AED is required upon signing up to any of the packages; this amount is to be refunded upon the expiry of your subscription. T & C apply as mentioned below.

Before initiating the claim, for refund of the cooler bag deposit; kindly ensure that all the bags and ice packs are duly returned. Refund should be claimed with the customer service, within 45 days of your last delivery. If the claims are not made within the stipulated 45 days, the bag deposit will be forfeited.  At the conclusion of your program, if the bag/s or ice-packs are not returned, the bag security of AED200 will be forfeited.

Prior Notifications –

Any changes with regards to delivery address, menu choices, delivery timing, and delivery dates including freezing and unfreezing of accounts has to be given within minimum 72 hours’ notice (3 working days). Any cancellations with notice of less than 72 hours, will be counted as a valid delivery.

For customers who travel a lot, an allowance of 90 days is given to consume all the deliveries, from the 1st day of delivery. Failure to do so, will lead to the leftover deliveries considered as expired.


Payment should be done 72 hours (3 working days) IN ADVANCE

Payment to renew your subscription should also be done 72 hours (3 working days) prior to the first delivery date of the following plan to ensure uninterrupted service, from our end. Otherwise, food delivery stops by the end of the first plan and will only resume 72hrs after the payment has been made.

Payment can be done Online, by Cash or by Credit & Debit card at respective clinic locations.

Limitations & Liabilities

Nothing in these terms will limit or exclude the liability of a party which may be caused from negligence
We will not be liable for any losses or damages arising from any series of events that are beyond our reasonable control
We will not be liable to a customer in respect of any business losses, such as loss or damage of profit, income, revenue, commercial opportunities or goodwill


NU Foods reserve the right to offer special promotions on occasion with different terms and conditions than the ones stated above without prior notice.
Prices and menus may also be subject to change at our discretion, without prior notice.
Weight loss is not guaranteed and will vary for each client based on individual weight, metabolism, age, activity level and commitment to the plan.

Food Allergy Disclaimer

NU Foods makes every attempt to identify ingredients that may cause allergic reactions for those with food allergies/intolerances

Every effort is made to instruct our food production staff on the severity of food allergies. In addition, we will remove dishes with possible allergen-containing ingredients based on a customer instructions and advice; however, there is always a small risk of contamination or an error in packing the food.

Medical Disclaimer

Consult with your Physician before beginning our meal deliveries and/or exercise program, NU makes no guarantees or medical claims or if you have not informed to the dietician during consultation about the medical condition that you may suffer from that needs dietary modifications.

The content, products and services offered by or through NU Foods is not intended for diagnosis, prevention, treatment, relief or cure for any medical condition.

Complaint Disclaimer

In case of any food complaint, NU Foods request you to retain the food and inform the customer service in order to arrange its collection for further investigation.

The cardholder must retain a copy of transaction records and Merchant policies and rules.

Any customer using the website who are a minor / under the age of 18 shall not register as a user of the website and shall not transact on or use the website.